At go99, protecting the personal information of every Filipino player is a core responsibility — not just a legal requirement. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored, and what rights you have as a registered member in the Philippines. Please read this page before creating your account so you know exactly how your information is used.
A clear breakdown of the personal data we gather and why each piece matters for your account.
When you sign up for a go99 account, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account in compliance with Philippine gaming regulations. Your date of birth is used to confirm that you meet the minimum age requirement of 21 years. Your email address and mobile number serve as the primary channels for account notifications, security alerts, and support communications. We do not collect more personal information than is necessary to operate your account safely and legally. All registration data is stored on secured servers and is never shared with unaffiliated third parties for marketing purposes.
To process deposits and withdrawals in Philippine pesos (PHP), go99 collects transaction details including payment method type, transaction reference numbers, amounts, and timestamps. We do not store full card numbers or sensitive payment credentials directly — these are handled by our certified payment processing partners who operate under their own security standards. Transaction records are retained for the period required by applicable Philippine financial regulations and for the purpose of resolving any payment disputes. Your payment history within the platform is accessible to you at any time through your account dashboard. Any suspicious transaction activity is flagged automatically by our fraud detection systems and may trigger an identity verification request. We treat all financial data with the highest level of confidentiality.
go99 automatically records data about how you interact with the platform, including the games you play, session durations, bet amounts, and device or browser information. This usage data helps us improve platform performance, personalise your experience, and identify any technical issues that may affect your gameplay. Device information such as operating system type and screen resolution is collected to ensure the platform displays correctly on your mobile or desktop browser. We also log IP addresses for security purposes, including the detection of unauthorised login attempts or account access from unusual locations. Usage data is analysed in aggregate to understand platform trends and is not used to make automated decisions that negatively affect individual players without human review. You may request a summary of your activity data at any time by contacting our support team.
In accordance with Philippine anti-money laundering requirements and responsible gaming obligations, go99 may request government-issued identification documents such as a passport, driver's licence, or national ID at certain account milestones. These documents are used solely to verify your identity, confirm your age, and validate your registered address where required. Submitted documents are reviewed by authorised personnel only and are stored using encrypted file systems with strict access controls. We do not use your identification documents for any purpose beyond regulatory compliance and account security. Once verification is complete, documents are retained only for the legally required retention period before being securely deleted. If you have questions about the verification process, our FAQ page covers the most common queries in detail.
Under Philippine data privacy law, you have clear and enforceable rights over your personal information.
You have the right to request a copy of all personal data that go99 holds about you at any time. We will respond to verified access requests within the timeframe required by the Data Privacy Act of 2012. Your data will be provided in a clear, readable format.
If any personal information we hold about you is inaccurate or outdated, you have the right to request a correction. You can update basic account details directly through your profile settings, or contact our support team for changes that require manual review and verification.
You may request the deletion of your personal data when it is no longer necessary for the purposes it was collected, subject to any legal retention obligations. Requests for account closure and data deletion are processed by our support team and actioned within the period prescribed by applicable law.
You have the right to object to the processing of your personal data for direct marketing or profiling purposes. If you no longer wish to receive promotional communications from go99, you can opt out at any time through your account notification settings or by contacting support directly.
Where technically feasible, you may request that your personal data be provided to you in a structured, commonly used, and machine-readable format. This right allows you to transfer your data to another service provider of your choice without hindrance from go99.
If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. go99 takes all privacy complaints seriously and will cooperate fully with any regulatory investigation. We encourage you to contact us first so we can resolve your concern directly.
Security measures and data sharing practices that protect every registered member.
Your personal data is accessible only to go99 staff who require it to perform their specific job functions, such as customer support, compliance, and payment processing teams. All staff with access to player data are bound by confidentiality obligations and receive regular data privacy training. go99 may share limited data with trusted third-party service providers — such as payment processors and identity verification partners — strictly for the purpose of delivering platform services. These partners are contractually required to handle your data in accordance with Philippine data privacy standards and may not use it for their own purposes. go99 will never sell, rent, or trade your personal information to any third party for commercial gain. In the event of a legal obligation, such as a court order or regulatory request, go99 may be required to disclose certain data to the relevant Philippine authorities.
If you have any concerns about how go99 handles your personal data, or if you would like to exercise any of your data rights, reach out to our support team or visit the FAQ for quick answers. Your privacy matters to us — and we are committed to keeping it that way.